Added

Support request tags and status

Added the following:

  • Read tags on a request: GET /support/v1/tickets (List requests) and GET /support/v1/tickets/{ticketId} (Get a request) now include a tags array.

  • List tags only: GET /support/v1/tickets/{ticketId}/tags returns the same caller-filtered tag set for a single request, so you can verify tags after add/remove without fetching the full ticket.

  • Multiple assets in platform_info : On GET /support/v1/tickets/{ticketId}, platform_info may contain more than one cloud asset ID when the requester selected multiple assets on the support form (for example GCP project IDs or AWS account IDs).

  • Mark a request as resolved: Set a request to solved with PATCH /support/v1/tickets/{ticketId} and body { "status": "solved" } (same outcome as Mark as resolved in the Console).

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Support request assignee updates and other status values can only be set by DoiT-employees.