Platforms and Products

Platforms

You can use the following values for the platform field when creating a support request:

• DoiT Cloud Navigator: cloud_management_platform
• Amazon Web Services: amazon_web_services
• Google Cloud Platform: google_cloud_platform
• Google Workspace/G Suite: google_g_suite
• Microsoft Azure: microsoft_azure
• Microsoft Office 365: microsoft_office_365
• Invoices and Finance: finance___billing
• Request promotional credits: credits___request

Products

You can use the following values for the product field when creating a support request:

• For "Amazon Athena",use analytics___etls__amazon_athena

• For "Amazon Data Pipeline", use analytics___etls__amazon_data_pipeline

• For "Amazon EMR", use analytics___etls__amazon_emr

• For "Amazon Glue", use analytics___etls__amazon_glue

• For "Amazon Redshift", use analytics___etls__amazon_redshift

• For "Google Dataflow/Beam", use analytics___etls__dataflow/beam

• For "Google BigQuery", use analytics___etls__google_bigquery

• For "Google Dataprep", use analytics___etls__google_dataprep

• For "Google Dataproc", use analytics___etls__google_dataproc

• For "Google Cloud Composer", use analytics___etls__google_cloud_compose

• For "Other Analytics/ETL products",use analytics___etls__other

• For "Amazon Kinesis",use application_integration__amazon_kinesis

• For "Amazon SQS",use application_integration__amazon_sqs

• For "Google Pub/Sub", use application_integration__google_pub/sub

• For "Other Application Integration products",use application_integration__other

• For "Amazon Web Services Billing", use billing__amazon_cloud_billing

• For "Google Cloud Billing", use billing__google_cloud_billing

• For "Microsoft Azure Billing", use billing__microsoft_azure_billing

• For "Google G Suite Billing", use billing__google_g_suite_billing

• For "Microsoft Office 365 Billing",use billing__microsoft_office_365_billing

• For "Other Billing Issues", use billing__other

• For "Invoice Reconciliation", use bookkeeping__invoice_reconciliation

• For "Request Invoice Copy", use bookkeeping__request_invoice_copy

• For "Request Time Report", use bookkeeping__request_time_report

• For "Change Billing Currency", use bookkeeping__change_billing_currency

• For "Update Company Details", use bookkeeping__update_company_details

• For "Other Bookkeeping Issues", use bookkeeping__other

• For "Amazon ECS",use containers___kubernetes__amazon_ecs

• For "Amazon EKS", use containers___kubernetes__amazon_eks

• For "Other Container Mgmt Systems", use containers___kubernetes__other

• For "Google GKE", use containers___kubernetes__google_gke

• For "Amazon ALB",use core___network__amazon_alb

• For "Amazon EC2",use core___network__amazon_ec2

• For "Amazon ELB",use core___network__amazon_elb

• For "Amazon NLB",use core___network__amazon_nlb

• For "Google Compute Engine",use core___network__google_compute_engine

• For "Google Load Balancer", use core___network__google_load_balancer

• For "Other & Core Network Issues", use core___network__other

• For "Amazon DynamoDB",use databases__amazon_dynamodb

• For "Amazon Neptune",use databases__amazon_neptune

• For "Amazon RDS",use databases__amazon_rds

• For "Cloud Bigtable",use databases__cloud_bigtable

• For "Cloud Firestore", use databases__cloud_firestore

• For "Cloud Spanner", use databases__cloud_spanner

• For "Firebase Realtime Database", use databases__firebase_realtime_database

• For "Google Cloud Datastore",use databases__google_cloud_datastore

• For "Google CloudSQL", use databases__google_cloudsql

• For "Other Databases, use databases__other

• For "Amazon Cloud9", use dev._tools__amazon_cloud9

• For "Amazon CodeCommit", use dev._tools__amazon_codecommit

• For "Amazon CodeDeploy", use dev._tools__amazon_codedeploy

• For "Amazon CodePipeline", use dev._tools__amazon_codepipeline

• For "Google Cloud Repositories", use dev._tools__google_cloud_repositories

• For "Google Container Builder", use dev._tools__google_container_builder

• For "Google Deployment Manager", use dev._tools__google_deployment_manager

• For "Other Dev Tools, use dev._tools__other

• For "G Suite Account Access", use g_suite__account_access

• For "G Suite Calendar", use g_suite__calendar

• For "G Suite Directory Sync", use g_suite__directory_sync

• For "G Suite Drive", use g_suite__drive

• For "G Suite Gmail" & use Email,g_suite__gmail___emai

• For "G Suite Manage Licenses", use g_suite__manage_licenses

• For "G Suite Mobile", use g_suite__mobile

• For "G Suite Outlook Sync", use g_suite__outlook_sync

• For "G Suite Spam Filtering", use g_suite__spam_filtering

• For "Other G Suite Issues", use g_suite__other

• For "Office 365 Account Access",use office_365__account_access

• For "Office 365 Directory Sync",use office_365__directory_sync

• For "Office 365 Email",use office_365__emai

• For "Office 365 Manage Licenses",use office_365__manage_licenses

• For "Office 365 Mobile",use office_365__mobile

• For "Office 365 Outlook Sync",use office_365__outlook_sync

• For "Office 365 Spam Filtering", use office_365__spam_filtering

• For "Office 365 Other", use office_365__other

• For "Google Maps API", use geolocation___search__google_maps_api

• For "Google Search API, use geolocation___search__google_search_api

• For "Other Geolocation & Search Issues", use geolocation___search__other

• For "Amazon ML APIs", use machine_learning__amazon_ml_apis

• For "Amazon SageMaker", use machine_learning__amazon_sagemaker

• For "Google CloudML", use machine_learning__google_cloudml

• For "Google ML APIs", use machine_learning__google_ml_apis

• For "Google Vision API", use machine_learning__google_vision_ap

• For "Tensorflow", use machine_learning__tensorflow

• For "Other Machine Learning Issues", use machine_learning__othe

• For "Amazon CloudWatch", use monitoring__amazon_cloudwatch

• For "Google Monitoring", use monitoring__google_stackdriver

• For "Amazon Beanstalk", use paas__amazon_beanstalk

• For "Google App Engine Flexible", use paas__google_app_engine_flexible

• For "Google App Engine Standard",use paas__google_app_engine_standard

• For "Other PaaS Issues", use paas__other

• For "Amazon QuickSight", use reporting___bi__amazon_quicksight

• For "Google Data Studio", use reporting___bi__google_data_studio

• For "Other Reporting & BI Issues", use reporting___bi__other

• For "Amazon GuardDuty", use security___identity__amazon_guardduty

• For "Amazon IAM", use security___identity__amazon_iam

• For "Amazon Macie", use security___identity__amazon_macie

• For "Amazon WAF", use security___identity__amazon_waf

• For "Google DLP API", use security___identity__google_dlp_api

• For "Google IAM", use security___identity__google_iam

• For "Other Security & Identity Issues", use security___identity__other

• For "Amazon Fargate",use serverless_computing__amazon_fargate

• For "Amazon Lambda", use serverless__amazon_lambda

• For "Cloud Functions for Firebase", use serverless__cloud_functions_for_firebase

• For "Google Cloud Functions", use serverless__google_cloud_functions

• For "Other Serverless Issues", use serverless__other

• For "Amazon EFS", use storage__amazon_efs

• For "Amazon S3", use storage__amazon_s3

• For "Google Cloud Storage",use storage__google_cloud_storage

• For "Other Object Storage Issues", use storage__othe

• For "superQuery IDE",use superquery__ide

• For "CMP Cloud Cost Analytics", use cmp__cloud_cost_analytics

• For "CMP Cost Anomalies", use cmp__anomalies

• For "CMP Governance Rules", use cmp__governance_rules

• For "CMP Flexible Reservations", use cmp__flexible_reservations

• For "CMP Request Shared Slack Channel", use cmp__shared_slack_channels

• For "CMP Sandboxes", use cmp__sandboxes

• For "CMP Users and Roles", use cmp__users_and_roles

• For "CMP Perks" use cmp__perks

• For "CMP APIs", use cmp__apis

• For "Other CMP Issues", use other_product