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Ticket Status and Priority

How to parse API status and priority values

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How to Interpret the Status

API ValueCorresponding CMP UI Value
newPending Agent Assignment
openIn Progress with Support
pendingPending Customer Action
holdIn Progress with Engineering
solvedSolved
closedClosed

How to Interpret the Priority

API ValueCorresponding CMP UI Value
lowGeneral Guidance
normalSystem Impaired
highProduction System Impaired
urgentProduction System Down

Updated 5 months ago