Ticket Status and Severity
How to parse API status and severity values
Support request status
| API Value | DoiT Console Value |
|---|---|
new | Pending Agent Assignment |
open | In Progress with Support |
pending | Pending Customer Action |
hold | In Progress with Engineering |
solved | Solved |
closed | Closed |
Support request severity
| API Value | DoiT Console Value |
|---|---|
low | General Guidance |
normal | System Impaired |
high | Production System Impaired |
urgent | Production System Down |
Updated 6 months ago