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Ticket Status and Severity

How to parse API status and severity values

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Support request status

API ValueDoiT Console Value
newPending Agent Assignment
openIn Progress with Support
pendingPending Customer Action
holdIn Progress with Engineering
solvedSolved
closedClosed

Support request severity

API ValueDoiT Console Value
lowGeneral Guidance
normalSystem Impaired
highProduction System Impaired
urgentProduction System Down

Updated 2 months ago