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Ticket Status and Severity

How to parse API status and severity values

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How to Interpret the Status

API ValueCorresponding DoiT Console Value
newPending Agent Assignment
openIn Progress with Support
pendingPending Customer Action
holdIn Progress with Engineering
solvedSolved
closedClosed

How to Interpret the Severity

API ValueCorresponding DoiT Console Value
lowGeneral Guidance
normalSystem Impaired
highProduction System Impaired
urgentProduction System Down

Updated 8 months ago